I picked up a Parker fountain pen in Saudi Arabia a couple years ago. Nice stainless steel model with an unusually thin barrel.
I clogged it with what I assume was the wrong type of ink.
A nice girl at Crane’s stationery shop in International Plaza mall gave me a pre-addressed envelope and a service request card for Parker pens.
I mailed the pen off and soon received a replacement via FedEx! Plus, since I indicated on the service request card that my pen had sentimental value, they sent it back to me!
Included in the package from Parker was a good-faith (as in service-before-payment) invoice for $10. $10?!? No problem. I’ve never paid a bill so fast. I believe we wrote the check that night.
That, my friends, is service. Parker has impressed me.